- Abercrombie & Fitch shifted its target demographic to young millennials, moving away from its previous focus on teenagers.
- The company underwent a rebranding to distance itself from past controversies and leadership, under the guidance of industry veteran Fran Horowitz.
- Strategic changes included improving product quality, focusing on inclusivity in sizing, and addressing customer feedback, particularly around denim fit.
- Abercrombie reduced its physical store square footage by about 25% between 2017 and 2021, cutting rent costs significantly while boosting online sales.
- The brand leveraged digital platforms and customer data to enhance marketing strategies, focusing on personalizing customer experiences and offers.
- Abercrombie’s financial performance improved significantly, achieving ambitious sales and profit margin goals ahead of schedule.
- The company’s audience demographic shifted from predominantly male to mostly female, aligning with its new target market of young millennial women.
- Despite the successful turnaround, Abercrombie faces future challenges, including a lawsuit accusing the former CEO of running a sex trafficking operation and the need to stay relevant to both millennial and Generation Z consumers.
The Wall Street Journal is an American business and economic-focused international daily newspaper based in New York City. The Journal is published six days a week by Dow Jones & Company, a division of News Corp.
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