35,000 Local Bank Employees to Receive AI Training Over Next Two Years

Approximately 35,000 employees at Singapore’s major local banks are slated to undergo comprehensive artificial intelligence training over the next two years. Supported by the Monetary Authority of Singapore and the Institute of Banking and Finance, this initiative aims to equip the workforce at DBS, OCBC, and UOB with the necessary skills to integrate AI into their daily operations. The focus remains on improving productivity and customer service while ensuring employees remain relevant in a rapidly evolving technological landscape. This large-scale upskilling effort highlights the financial sector’s commitment to proactive technological adaptation.

• Singapore’s three local banks—DBS, OCBC, and UOB—have committed to training 35,000 workers in artificial intelligence technologies.
• The initiative is a collaborative effort involving the Monetary Authority of Singapore (MAS) and the Institute of Banking and Finance (IBF).
• The training programs are designed to be completed within the next two years to keep pace with digital transformation.
• Key goals of the upgrade include enhancing operational efficiency, improving the customer experience, and automating routine tasks.
• The program targets a wide range of employees, from front-line customer service representatives to back-end data analysts and developers.
• Officials emphasized that the strategy is intended to empower the existing workforce with AI tools rather than replace human labor.

Based in Singapore, CNA (Channel News Asia) covers global developments with an Asian perspective, with correspondents based in major cities across Asia, including Kuala Lumpur, Jakarta, Bangkok, Tokyo, Seoul and Beijing, as well as in New York, Washington D.C. and London.

Official website: https://www.channelnewsasia.com/

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