Users of the online second-hand marketplace Vinted have raised concerns regarding sudden account bans and blocks triggered by automated moderation systems. Several sellers reported losing access to their accounts and pending balances after listing low-value items, including a pair of sandals listed for two pounds. Affected users highlighted difficulties in communicating with human customer support representatives during the appeal process. In response, the platform stated that it utilizes automated tools alongside human reviewers to maintain safety, while continuing to invest in improving moderation accuracy and customer support systems.
- Multiple sellers have faced sudden account suspensions and withheld funds following automated flags on low-value listings.
- Users reported that automated moderation algorithms incorrectly identified legitimate items as counterfeit or in violation of platform rules.
- Sellers cited widespread frustration over automated responses and a lack of direct access to human customer service agents when appealing bans.
- The company stated that it combines automated detection with human oversight and is working to enhance customer service responsiveness and dispute resolution.
The British Broadcasting Corporation is a British public service broadcaster headquartered at Broadcasting House in London. Originally established in 1922 as the British Broadcasting Company, it evolved into its current state with its current name on New Year’s Day 1927.
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Bedbugs are complimentary.
AI is the shittification of society. We need to fully reject automation at every level to restore our consumer rights. Jobs for call centre agents, mediators/moderators etc. and a fair system for sellers.
I was just with a friend a couple of days ago when she tried to look something up on vinted and found that her account had been banned. And she hadn’t even bought anything on there for a year. She’d been banned while logging out and with the app uninstalled for her phone
All your top posts, all in one.
I used to buy a lot from Vinted, then out of the blue they said they had detected fraudulent activity and permanently banned me. They basically accused me of being a criminal. Customer service said "there's nothing we can do"
I got banned before I even used it…
This is happening on YouTube too. The more these companies implement hallucinating AI models to moderate their apps so they can save a buck the worse that the apps seem to get. 📉💰
Vinted was spammed on YouTube not long ago. Seems like they care more about the bottom line of big corporations by forbidding "counterfeit" items. In case those are not as durable as the originals, it's not so bad because 1) customer bought the item used, and 2) it cost only two pounds or a similar low price.
Who cares. The public sector pay rises are far more than the Private sector meaning a total collapse is now inevitable. Everybody in the Uk must prepare for it in whatever way they can.
The BBC always making mistakes!
WTF is vented?
I tried to sell a pair of authentic gucci boots on there and included a photo of the serial number, dust bags etc and it deleted the post with no opportunity for me to review it said I was selling fake item and I refused to go to the effort of reloading the ad and deleted the app. Not having this bs.
Vinted has a long way to go. It's sizing is wrong